The guarantee of the availability of the Internet resource of the customer under the influence of DDoS attacks prescribed in the Annex to each tariff plan. Our company provides services to protect against DDoS attacks on the basis of the contract, which anyone can see by downloading it on our website.
Choosing our services, you do not pay advertising allowances to that, we do automated service, so we don't need to inflate a huge support staff. Join our community - let's make the Internet stable together!
Our record is 6 minutes, during this time, was connected to a new customer, and stopped a powerful DDoS-attack. Most of the time, is redirect your DNS entries to our protected IP address, the approximate time that it will take this process, you can calculate based on the values of TTL in your DNS records. After the redirection, protection from DDoS-attacks begins to work immediately.
On our website, available the most popular payment methods, here's the list: Bank cards, Webmoney, Bitcoin, Paypal.
Yes there is. Return of funds is provided only if we do not cope with our direct duties to protect Internet resources from DDoS attacks. Our duties to protect the Internet resources from DDoS-attacks are fixed in each tariff plan separately. Return of funds, provided only for the last billing period. In other cases, a refund is not provided.
Response time of technical support is strictly regulated in the Appendix to the tariff plan (depending on the chosen tariff plan).
After paying for our services or after approval of the test period, email will be sent with detailed instructions on connecting. A required step 1: Go to the control panel to the Registrar from whom you bought the domain name for your site and edit the value of the NS records for the following: ns1.ddosa.net ns2.ddosa.net ns3.ddosa.net ns4.ddosa.net For fast connect use step 2: Go to control panel DNS entries of your site, this panel is available from your hosting provider or Registrar, then change all IP addresses in all records of type "A" on the protected IP addresses our network.
Just order any service you are interested in, but not pay it immediately. Create a ticket in your account with the request for the test period.
The test period is available 24 hours. Priority response technical support: low. The company reserves the right to refuse the test period.
Minimal validity period for tariff plans of protection from DDoS-attacks - 1 month. The only way we can guarantee maximum protection for your resources on the Internet.
Yes. You need to create ticket in the client panel on our website and provide files of your certificate, this is the file key and file the certificate.
Work with legal entities from other countries is possible only under the contract-offer on the site. Payment for services is carried out online, any available online method.
We sorted all possible options in order:
Option 1: DDoS attack continues on the real IP address your hosting/server, please change the IP address and report the new IP address to our support team using the ticket system.
Option 2: Your host/server is blocking IP addresses assigned to our security system, you can try to add IP addresses from this list in the exceptions of the firewall on the server.
Option 3: a DDoS attack is aimed at your resources, is very difficult to eliminate such attack will take more time.
We have specially sorted out all possible variants in order:
Option 1: Now there are problems with your hosting provider, in your data center, with your server.
Option 2: Your hosting / server blocks IP addresses belonging to our security system, try adding IP addresses from this list to server firewall exceptions.
Option 3: DDoS attack started on the IP address of your hosting / server, change IP immediately, use the recommendations to hide the real IP address of the site from our knowledge base, and do not forget to inform the new IP address of our support service by creating a ticket in your client panel on our website.
Option 4: DDoS attack started, if you are sure that this is the case, go to the knowledge base "Started a DDoS attack, the site down, why?"
Option 5: In the global Internet, at the route level from your data center to our data center, something broke down. Usually it lasts a maximum of several minutes.
If you are not sure what the site is because of a DDoS attack, please refer to our knowledge base "I use DDoSa.net protection, my site is currently not available, what's the matter?».
DDoS protection system always in standby mode.
If the protection system detects a DDoS attack, the system goes into active mode filtering. It usually takes from 30 seconds to 5 minutes.
In very rare cases, the cause of this situation is the system of protection against DDoS-attacks.
If you suspect that the security system will not allow the user to a website (for example, all other sites have user available), follow the following instructions:
Create ticket in client panel indicating the IP address of the visitor, as well as a description of the error which he sees (better take a screenshot). Be prepared to provide additional information.
Create ticket in client panel indicating the list of IP addresses to add to the black list. Also, you can specify entire countries or networks.
To connect to FTP, use the direct IP address of your server.
We are ready to withstand the DDoS attack in 1 Tbps, in 2016, the date the center with which we cooperate has already experienced such an attack on itself.
The world record is held by the DDoS attack, which at the end of 2016 reached 1 Tbps in peak values and affected the work of the entire Internet. Statements about the ability to withstand a DDoS attack of 1.5 Tbps are just an unproven theory.
All incoming traffic arriving at your Internet resource passes complex filtering in our network, using a special software and hardware complex of our own design, after which all clean traffic arrives at the final IP address of your server (backend IP), and dirty traffic is destroyed in our network.
We protect absolutely from all types of existing DoS / DDoS attacks.
Special attention of our specialists is paid to security at Layer 7 level of OSI, it is at this level that visitors, search robots and the most advanced attackers work with the site.
List of known DDoS attacks: DNS Amplification Attack, DNS Flood, Apache Killer, Fragmented ACK Attack, Fraggle Attack, All HTTP Flood, HTTP Fragmentation Attack, ICMP Flood, Ping of Death, Reflective DoS attacks, SYN Flood, SYN-ACK Flood, Smurf Attack, Slowloris, TCP Flood, UDP Flood, NTP Amplification Attack, SSDP Amplification Attack, CHARGEN and other.
When designing the protection system architecture, much attention was paid to minimizing the consequences of connecting protection to the customer's resources and reducing the number of false alarms to a minimum.
If an active DDoS attack on your Internet resources is not observed, the protection filters go into the standby mode and are enabled only as needed to filter spurious traffic. This means that most of the time, the traffic of your Internet resource comes to the server "as is". If the DDoS attack begins, the filters go into the active mode and begin to process all traffic, the process of transition from the standby mode to the active mode takes less than a minute. If for some reason, the user is suspected of a security system, he will automatically be asked to pass a simple reCAPTCHA test, according to our data, the value of erroneous reCAPTCHA operations, in the most difficult situations, does not exceed 3%.
Search engines have unlimited access to your sites.
When there is no DDoS attack, robots have full access to your site.
During an active DDoS attack, all robots (except search engines) are blocked by a security system.
It is possible to add IP addresses of robots to security exceptions.
All outgoing requests from your server work as usual.
For normal operation of all payment systems, all IP addresses of payment systems are included in the white lists of protection. It is possible to add new IP addresses on request.
Protection from DDoS-attacks is connected/disconnected only by changing NS records of domain or "A" records in DNS.
Protection from DDoS attacks works on all tariff plans the same. More expensive plan have highly support priority.
It's impossible. Setting up a filter from DDoS attacks requires certain knowledge and can adversely affect the operation of your Internet resource.
Create ticket in client panel indicating the list of IP addresses to add to the black list. Also, you can specify entire countries or networks.
The IP address is blocked by the protection system from DDoS-attacks will be unlocked at least after 5 minutes, a maximum of 12 hours, it depends on the type of attack on suspicion which he was blocked.
Our equipment is located in Europe, mainly in France and Germany.
After paying for our services or after approval of the test period, email will be sent with detailed instructions on connecting.
A required step 1: Go to the control panel to the Registrar from whom you bought the domain name for your site and edit the value of the NS records for the following:
ns1.ddosa.net
ns2.ddosa.net
ns3.ddosa.net
ns4.ddosa.net
For fast connect use step 2: Go to control panel DNS entries of your site, this panel is available from your hosting provider or Registrar, then change all IP addresses in all records of type "A" on the protected IP addresses our network.
The Round-robin algorithm is used.
To connect to FTP, use the direct IP address of your server.
If you receive 413 errors when uploading large files to the site, there are 2 ways to solve this problem:
Option 1: Create a subdomain upload.example.com for uploading files, in DNS records of type "A" for this subdomain, specify the direct IP address of the server. Warning: this option, can help attackers get the real IP address of your server, hidden behind the IP address of our protection.
Option 2: If the clients downloading large files are limited in number, they can enter a direct IP address for the required site in the hosts file, after which all their access to the site will be directly.
Yes. You need to create ticket in the client panel on our website and provide files of your certificate, this is the file key and file the certificate.
With any text editor (for example notepad), create a text file and name it key, save the 1.key text data from your certificate to this file, then create a file and name it 1.crt, save the text data of your certificate to this file.
You can specify a technical domain name.
Instead of the IP address of the protected service, you can specify the address of the technical domain. If you change the IP address of the technical domain, the IP address of the protected service will also change. Free to register a technical domain, for example, here: https://freenom.com
Yes. You can specify up to 16 IP addresses for backend servers.
This is the server to which the DDoS-filtering system sends already cleaned traffic. Usually this is a hosting, VPS / VDS server, dedicated server.
Cpanel
We are working on it.
We are working on it.
It is necessary to create a ticket in the client panel and inform the new IP address of the protected service.
The management of DNS records is carried out in the DDoSa.net™ control panel, at the address: Services -> Failover DNS.
The IP address is blocked by the protection system from DDoS-attacks will be unlocked at least after 5 minutes, a maximum of 12 hours, it depends on the type of attack on suspicion which he was blocked.
At the moment we provide VPS servers in France and Germany.
Linux: Debian 7,8,9 Centos 6,7 Ubuntu Server 12,14,16 Windows At the moment not supported.
Administration support services VPS not available.
Our VPS protected against DDoS attacks according to the OSI model layers: layer 3 (network) and layer 4 (transport).
These are the types of attacks: DNS Amplification Attack, DNS Flood, Fragmented ACK Attack, Fraggle Attack, ICMP Flood, Ping of Death, Reflective DoS attacks, SYN Flood, SYN-ACK Flood, Smurf Attack, TCP Flood, UDP Flood, NTP Amplification Attack, Amplification Attack SSDP, CHARGEN and other.
Important! VPS is not protected from attacks at the level of the OSI model: layer 7 (application). This means that VPS server is protected from DDoS attacks at the level of your application, for example at the level of HTTP requests to your website.
You can return the money only if our security system is unable to cope with Layer 3 or Layer 4 DDoS attacks. In other cases, the refund is not provided.
The guarantee of the availability of the Internet resource of the customer under the influence of DDoS attacks prescribed in the Annex to each tariff plan. Our company provides services to protect against DDoS attacks on the basis of the contract, which anyone can see by downloading it on our website.
Our record is 6 minutes, during this time, was connected to a new customer, and stopped a powerful DDoS-attack. Most of the time, is redirect your DNS entries to our protected IP address, the approximate time that it will take this process, you can calculate based on the values of TTL in your DNS records. After the redirection, protection from DDoS-attacks begins to work immediately.
After paying for our services or after approval of the test period, email will be sent with detailed instructions on connecting.
A required step 1: Go to the control panel to the Registrar from whom you bought the domain name for your site and edit the value of the NS records for the following:
ns1.ddosa.net
ns2.ddosa.net
ns3.ddosa.net
ns4.ddosa.net
For fast connect use step 2: Go to control panel DNS entries of your site, this panel is available from your hosting provider or Registrar, then change all IP addresses in all records of type "A" on the protected IP addresses our network.
Just order any service you are interested in, but not pay it immediately. Create a ticket in your account with the request for the test period.
The test period is available 24 hours. Priority response technical support: low. The company reserves the right to refuse the test period.
Yes. You need to create ticket in the client panel on our website and provide files of your certificate, this is the file key and file the certificate.
We protect absolutely from all types of existing DoS / DDoS attacks.
Special attention of our specialists is paid to security at Layer 7 level of OSI, it is at this level that visitors, search robots and the most advanced attackers work with the site.
List of known DDoS attacks: DNS Amplification Attack, DNS Flood, Apache Killer, Fragmented ACK Attack, Fraggle Attack, All HTTP Flood, HTTP Fragmentation Attack, ICMP Flood, Ping of Death, Reflective DoS attacks, SYN Flood, SYN-ACK Flood, Smurf Attack, Slowloris, TCP Flood, UDP Flood, NTP Amplification Attack, SSDP Amplification Attack, CHARGEN and other.
This is the server to which the DDoS-filtering system sends already cleaned traffic. Usually this is a hosting, VPS / VDS server, dedicated server.
Protection from DDoS attacks works on all tariff plans the same. More expensive plan have highly support priority.
Yes, there is. On our site you can read its terms.
To establish the contractor's and (or) the customer of a DDoS attack you need to contact law enforcement. We specialize in the filtration of malicious traffic, we do not investigate DDoS attacks and other cybercrime.
We do not store access log. If you setup get real IP addresses according to instructions from our knowledge base, you can use access-log own web server.
The bandwidth of legitimate traffic is completely unlimited. Strip malicious traffic is completely unlimited. Additional financial charges for traffic consumed - no.
On our website, available the most popular payment methods, here's the list: Bank cards, Webmoney, Bitcoin, Paypal.
To e-mail, tied to your account, within 3 days will be sent a letter with a reminder of payment, on the 4th day the maintenance of your site is automatically suspended.
Pay the bill for services in your client panel on our website.
Protection from DDoS-attacks is connected/disconnected only by changing NS records of domain or "A" records in DNS.
Protection from DDoS attacks works on all tariff plans the same. More expensive plan have highly support priority.
Work with legal entities from other countries is possible only under the contract-offer on the site. Payment for services is carried out online, any available online method.
The monthly fee will be charged for the full month regardless of the date of connection.